Effective Date: 5 October 2025
Last Updated: 5 October 2025
Welcome to Swapup.digital (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, mobile application, and other digital services (collectively, the “Platform”).
By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
We collect information from you directly, automatically, and through third parties to provide and improve our services.
When you register or interact with our Platform, we may collect:
Personal details (name, email address, phone number, date of birth)
Account information (username, password, wallet address)
KYC/Verification documents (government-issued ID, proof of address, or selfie verification)
Transaction information (bank details, payment history, and trading activity)
Customer support communications (emails, messages, or attachments you send to our team)
When you use our Platform, we may automatically collect:
Device information: IP address, browser type, device ID, and operating system
Usage data: Access times, pages viewed, links clicked, and session duration
Cookies and tracking data: To personalize your experience and analyze traffic trends
We may receive information from:
Payment service providers or banks to verify transactions
Analytics or marketing partners
Government or law enforcement agencies (for compliance purposes)
We use the collected information to:
Create and manage your account
Process deposits, withdrawals, and P2P transactions
Verify your identity and comply with legal obligations (KYC/AML regulations)
Provide customer support and communicate important updates
Improve our Platform’s performance and user experience
Detect, investigate, and prevent fraudulent or illegal activities
Send marketing communications (only if you have consented)
We process your information based on:
Consent: When you provide permission for us to use your data
Contractual necessity: To provide you with requested services
Legal obligation: To comply with laws and regulations
Legitimate interests: To protect, improve, and secure our Platform
We do not sell your personal information. However, we may share your information with:
Service providers assisting in operations (payment processors, verification partners)
Law enforcement or regulatory authorities, when required by law
Business partners for analytics or marketing (only with consent)
Successors or affiliates in case of a merger, acquisition, or business transfer
All third parties handling your data are bound by strict confidentiality and data protection obligations.
We retain your information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce our agreements
Once data is no longer required, it is securely deleted or anonymized.
We use cookies and similar technologies to:
Enhance user experience
Analyze website performance
Remember user preferences
You can adjust your browser settings to refuse cookies, but some parts of the Platform may not function properly without them.
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no system is completely secure, and we cannot guarantee absolute security of your data.
Depending on your jurisdiction, you may have rights to:
Access, correct, or delete your personal information
Withdraw consent at any time
Request a copy of your stored data
Object to or restrict certain data processing
To exercise these rights, please contact us at support@swapup.digital.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies before providing any personal information.
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it immediately.
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised “Last Updated” date.
Your continued use of the Platform after changes signifies your acceptance of the updated Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email: privacy@swapup.digital
Address: Swapup Digital Services, Dubai, United Arab Emirates