Effective Date: 5 October 2025
Last Updated: 5 October 2025
At Swapup.digital, the security of our users’ crypto and fiat wallets is our highest priority. This Security Policy outlines the measures we take to protect your funds, personal data, and transaction integrity across our platform.
By using Swapup.digital, you acknowledge and agree to the security measures and responsibilities described in this policy.
This policy defines how Swapup.digital secures user funds, wallets, and transaction data. It applies to:
All registered users of Swapup.digital
Digital (crypto) wallets and fiat currency accounts
Systems and networks operated by Swapup.digital
We adhere to the following core security principles:
Confidentiality: User data and transactions are protected from unauthorized access.
Integrity: All financial and blockchain transactions are verified and tamper-proof.
Availability: Our systems are designed for continuous uptime, redundancy, and resilience.
Transparency: We clearly communicate all major security events and system updates to our users.
We employ a multi-layered security architecture for all cryptocurrency operations:
98% of crypto assets are stored in cold wallets (offline), completely isolated from the internet.
A small percentage is held in hot wallets to facilitate instant withdrawals and transactions.
Private keys for cold wallets are generated and stored in hardware-secured environments.
Private keys are encrypted using AES-256 encryption and stored in Hardware Security Modules (HSMs).
Key access is limited to authorized personnel under multi-signature (multi-sig) control.
All key operations require multi-party authorization to prevent internal misuse.
Real-time blockchain monitoring detects suspicious transactions or address anomalies.
Regular third-party security audits and penetration tests are conducted.
Blockchain logs are immutable and retained for forensic review.
For fiat (traditional currency) funds, Swapup.digital partners only with regulated banking institutions that meet AML and CTF (Anti-Money Laundering and Counter-Terrorist Financing) standards.
Fiat funds are held in segregated client accounts with trusted banks in the United Arab Emirates.
User balances are never co-mingled with operational funds.
All withdrawals undergo multi-layer verification and anti-fraud checks.
All online payments are processed via PCI DSS-compliant payment gateways.
Transaction data is TLS 1.3 encrypted during transmission.
Suspicious deposits and chargeback patterns are automatically flagged for review.
To protect your personal account and wallets, we enforce strong authentication and monitoring mechanisms.
2FA is mandatory for logins, withdrawals, and security changes.
Supported options: Google Authenticator, SMS OTP, or email verification.
Every login session is device-verified.
Users can view and terminate active sessions via the dashboard.
Repeated failed login attempts trigger temporary account locks.
New withdrawal addresses are subject to a 24-hour security hold.
Users receive email confirmation links before any withdrawal is executed.
All user data (personal, financial, and transactional) is encrypted both in transit (TLS 1.3) and at rest (AES-256).
Sensitive data (KYC documents, banking details) is stored only in encrypted form on secure servers.
Internal data access is granted strictly on a need-to-know basis.
All administrative actions are logged and monitored.
Encrypted backups are maintained in multiple secure geographic locations.
Disaster recovery procedures ensure continuity in case of system failure.
Security is a shared responsibility. Users are expected to:
Keep passwords and 2FA devices secure.
Avoid sharing account credentials with anyone.
Regularly review account activity and report suspicious behavior.
Access Swapup.digital only from trusted and secure devices.
In case of a security breach or suspicious activity:
Swapup.digital activates its Incident Response Protocol immediately.
Affected wallets or accounts may be temporarily frozen for protection.
Users will be notified promptly of confirmed incidents and required actions.
Swapup.digital adheres to UAE and international compliance standards, including:
KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
GDPR-compliant data protection practices
Virtual Asset Regulatory Authority (VARA) guidelines for digital asset safety
This Security Policy may be updated periodically to reflect changes in technology, regulations, or best practices. The updated version will be posted on this page with the “Last Updated” date revised accordingly.
For security-related questions, concerns, or incident reports, please contact our Security Team:
Email: security@swapup.digital
Address: Swapup Digital Services, Dubai, United Arab Emirates